Clinic Finder – Privacy Policy

Last Updated: March 2, 2025

Introduction

At Clinic Finder (“we,” “our,” or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or mobile application (collectively, the “Platform”).

We understand the sensitive nature of healthcare-related information and are committed to protecting your privacy while providing you with a valuable service to find and review healthcare providers. Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Complete a profile
• Submit a review
• Contact our support team
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Contact information (such as name, email address, phone number)
• Authentication information (such as username, password)
• Demographic information (such as age, gender)
• Profile pictures
• Any other information you choose to provide

Health-Related Information

While we do not collect medical records or detailed health information, we recognize that your reviews, comments, and searches may contain health-related information. This may include:

• Healthcare providers you have visited
• General information about treatments received
• Experiences with specific healthcare facilities
• Health conditions or concerns mentioned in reviews or searches

Usage Information

We automatically collect certain information about how you interact with our Platform, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on pages
• Referring website
• Search terms used
• Clickstream data
• Usage patterns

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities. These technologies help us analyze traffic patterns, remember your preferences, and improve your experience. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Create and maintain your account
• Provide, operate, and maintain our Platform
• Improve and personalize your experience
• Process and respond to your inquiries and requests
• Send administrative information, such as updates, security alerts, and support messages
• Send marketing communications (with your consent)
• Analyze usage patterns and trends
• Prevent fraudulent transactions and monitor against theft
• Enforce our Terms of Service
• Comply with legal obligations
• Resolve disputes and troubleshoot problems

Sharing Your Information

We may share your information in the following circumstances:

With Healthcare Providers

• When you submit a review or communicate with a healthcare provider through our Platform, that provider will receive the information you share, including your username and the content of your review.

Service Providers

• We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as data analysis, payment processing, email delivery, hosting services, customer service, and marketing assistance.

Legal Requirements

• We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

• If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

• We may disclose your information for any other purpose with your consent.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Update

• You can review and update your account information by logging into your account settings.

Communication Preferences

• You can opt out of receiving promotional emails by following the unsubscribe instructions in each message.

Cookie Preferences

• You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

Do Not Track

• Our Platform does not respond to Do Not Track signals.

Rights for Specific Jurisdictions

Depending on your jurisdiction, you may have additional rights:

For California Residents:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising consumer rights

For European Economic Area (EEA), UK, and Similar Jurisdictions:

• Right to access your personal data
• Right to rectify inaccurate personal data
• Right to erasure (the “right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us at privacy@clinicfinder.com.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our files.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By using our Platform, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.

Third-Party Links

Our Platform may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Clinic Finder
Email: privacy@clinicfinder.com