Reviews
Loading…
★★★★★via Google
I love coming here to get my biab manicures and pedicures, also my eyebrows threaded and tinted. Always very clean and a lovely atmosphere. I'm always offered a drink and treated very well by Dee who is always so welcoming and accommodating with her happy, friendly and bubbly energy.
★☆☆☆☆via Google
DO NOT USE THIS SALON! Unless you want to have a hair cut you didn’t ask for resulting in lots of hair loss, be gaslit and accused of lying, have photos taken on you without permission, and mugged off financially. I used a Groupon voucher here to get my ends cut, as I’m trying to grow my hair longer (it was down almost at my bum by a couple of CM, and I knew I needed a couple of inches off). I expressed multiple times to the hairdresser how I wanted to lose as little hair as possible. The front parts of my hair around the face were a bit shorter (down to my armpit) and I said he could shorten them a bit to keep the frame, but that as a fitness instructor I have to be able to put my hair up. The first thing was when I sat down, I had camera sounds behind me, only to turn around and see there were photos taken of me before permission being asked. When I mentioned this in the complaint email, the salon responded saying “we would like to reassure you that we do not take or use client photos without permission”, essentially accusing me of lying because photos WERE taken without my permission. We agreed the amount to come off the bottom of my hair and I was, and still am, satisfied with that length. However, with the ‘fringe’ which the hairdresser specifically called a butterfly FRINGE, they cut it so it doesn’t even reach my chin. I went home (after a panic attack in shock) and tried to put my hair in multiple hair styles (all my favourite ones) to discover I can no longer do that. I can’t put it in a bun because the hair freys out. I can’t put it in a plait, because the layers all come out. If I put it in a ponytail, there are tufts at the top and after a couple of hours the fringe comes out, so I have to clip it back. The salon responded saying this: “After reviewing the photo provided, we can also confirm that no fringe was cut. The front has been layered, with the shortest layer sitting below the nose. From the images, a hairband is able to hold the hair back as expected with this styles.” I am being GASLIT here and accused of LYING, when he said butterfly FRINGE on multiple occasions. They also cannot tell me that based on a photo I can put the hair up, when they haven’t even seen what happens when I do try and put it up. ALSO, I did not ask for these ‘layers’ that they mention above. I wanted to keep my hair as thick and long as possible, and now it has been completely thinned out, and the top layer (that used to go all the way down my back) barely comes passed my neck. I DID NOT ask for these layers. They have also dropped themselves in it because on Groupon the treatment I had was worth £200, but I paid £20. I was told on the day I needed to pay an extra £15. In the e-mail they have sent me responding to my complaint, they said my treatment was worth £150, so I have paid £35 for a £150 treatment no £20 for £200. I had a panic attack and spent the whole weekend crying, and the salon have responded by lying to me, accusing me of lying, gaslighting me, and showing no compassion. I strongly believe that my hair was used as a model for dramatic before and after photos for the salon. I have simply asked for a £15 refund for the extra I had to pay on the day, when I could be asking for more given I paid for what I though was a treatment worth £50 more, and they are refusing to give it to me. I will absolutely not be going back and will be doing whatever I can to ensure other people don’t go and have the same experience.
★☆☆☆☆via Google
Zero stars....Their receptionist is completely unprofessional and unhelpful. It's shocking how someone like that is representing your business. No customer service skills whatsoever. Spoke with her on the phone "we're not doing your treatment tomorrow" and slammed the phone down. Avoid this salon. Even paid a deposit and awaiting on a refund.
★★★★★via Google
Absolutely loved the result🫶🏻it’s exactly what I wanted! The place was clean and cosy, and my lashes are still holding up so well after two weeks. Super happy with it 🥰😍👍🏻
★★★★★via Google
Had a brilliant file and polish with Dee. She was friendly and professional. My nails were short but looked beautiful after the colour was done. I would definitely recommend beauty on the spot for your beauty treatments.
