Danugur Monument (The City)
Located within Light Centre Monument , 36 Saint Mary at Hill , EC3R 8DU
★ 3.7(3)About
Based in London, Danugur Monument (The City) is a skin care clinic that offers Fat Dissolving Injections from £240. Available customer feedback is largely positive, particularly about friendly and welcoming staff and professional and knowledgeable service. One reviewer, however, raised concerns about booking or communication, staff attentiveness and professionalism, and waiting times and appointment pace.
Reviews
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★★★★★via Google
Attended through class pass, great massage from Mangal (man from Sri Lanka) went over time and would highly recommend, did a great job and amazing service
★☆☆☆☆via Google
Extremely unprofessional. My original booking was cancelled, so I rebooked another location through ClassPass which was confirmed. I arrived on time and couldn’t get through — calls were repeatedly declined and I was told to “text only.” I was then incorrectly told I should be at a different location, despite having proof of my booking. Communication was slow, dismissive, and chaotic. At one point a therapist contacted me separately asking where I was, which just added to the confusion. I was left waiting with no clear answer and no service provided. Completely disorganised and a waste of time — I would not recommend. *** Update: The owner responded only after I wrote this review online to offer a 30-minute treatment so stating a goodwill gesture was offered at the time is incorrect. Attributing this to a scheduling issue does not reflect the truth. I stated I was happy to wait or go to another location but no one would help me, I was told it was not their problem.
★★★★★via Google
Amazing service from a very professional team. Welcoming receptionist and community like atmosphere in the cafe. I would suggest Danugur to anyone who is looking for honest caring professionals.
